Our Mission is to Help you Thrive, not just Survive!
We do this by helping to bring back the sense of fulfillment and joy inherent in the practice of medicine. We teach your teams the tools and leadership skills necessary to lead patient-centered improvement projects that renew their sense of fulfillment and connection to their work. This is the kind of happiness that comes out of connection, trust, respect, and serving on a team striving to be the best they possibly can be! Happy staff lead to happy customers, which lead to higher profits and a happy board!
Our work is founded on the principle that successful change begins with results and that the best way to drive organizational transformation is for initial project(s) to realize meaningful goals and a positive ROI. The only way to really learn process improvement is to participate in a successful team effort that results in significant financial return on investment. The organization rapidly recoups its investment and thus the effort develops a level of internal belief that improves the likelihood of long-term adoption. With so much work to do no one wants to spend time on a “flavor-of-the-month” change program and the “pull” generated by success ensures commitment necessary for long-term transformation.
Value Based Consulting….we put our skin in the game too!
With so much hype and spin these days it’s hard to know what to trust. We live and breathe the Lean concept of customer value and to demonstrate this commitment we put skin in the game and share risk with you. We help you pick a project, a team, and determine your improvement goals. We agree on a price and a timeline and if we don’t attain your goals at the end of the contract, we keep working for free until you do. If you prefer, we will cut our normal rates in half and then earn a small percentage of project upside if results exceed your goals. For details on our Value Based Consulting approach to pricing, please Click Here.
Achieve More, Do Less
Executives are overloaded and nothing is more valuable than extra time. Skilled leaders in the managerial ranks are a rare commodity and executives end up spending far too much time fixing things. The focus of our project work is on leadership development and our aim is to groom new high functioning leaders for your organization.
Our project teams comprise mainly front line staff and team leaders are almost never above the rank of manager. We mentor team leaders as co-facilitators to teach them important team leadership skills, project management, and the mindset of continuous improvement. Including front line staff on the teams is vital for the success of the effort and engenders a feeling of respect and renewed commitment to the organization.
Executives serve as project champions to provide high-level oversight, remove roadblocks, and ensure project activities are aligned with strategy. For a minimal time commitment from the C-suite you end up with new managerial competence, highly efficient new processes that better serve your customers, and a group of engaged staff ready to take on your next big challenge.